1 : Installation does not include a router or home network configuration. Altitude ISP does not require the use of a specific router, and customers are welcome to provide their own as long as they are comfortable setting it up, putting a password on it, and keeping the firmware up to date. Alternatively, we lease managed wireless routers for $10 a month which includes set up and support.

2 : Altitude ISP equipment must be plugged into a surge protector (not just a power strip!) to reduce the chance that it is damaged by lightning or other power surges. The customer is welcome to provide the surge protector they would like us to use at the time of installation or they can be purchased from us for $20.

3. Outdoor antenna and attached cables and power supplies remain the property of Altitude ISP and may not be purchased by customer (there is no modem rental fee)

4. Standard installation includes outdoor mount, antenna, outdoor rated cat5e cable, ethernet ground block, ground bonding, and use of existing cat5e or cat6 structured wiring or new external entry of new cat5e cable. Interior run of new wiring incurs additional cost.